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Shipping Policies
Shipping costs vary based on the products
purchased, and is provided by the supplier for thedvdburnersite.com. Shipping
cost will be provided upon checkout. The supplier for thedvdsite.com ships
using UPS ground to the continental United States. thedvdsite.com does not
ship internationally or to Alaska and Hawaii.
Return Policies
Thedvdsite.com uses a wholesaler to ship all
of its DVD burners and recorders please read below to find out about our
suppliers shipping policies
.
You must have a Return Authorization(RA) number before returning any
merchandise. You can request an RMA# by emailing Thedvdsite.com support with
the Order Number, Product SKU, reason for return, and if it is a replacement
or a credit. Once you have provided thedvdsite.com the appropriate
information, we will contact you with an assigned RMA number.
The
following are our Supplier's return Shipment Policies:
o
DOA/defective products are returned for REPLACEMENT ONLY with the same
product/model. Deviations from this policy may result in a 20% Returns
Processing Service Charge.
o
Defective product must be in original factory carton with all original packing
materials
o All
miscellaneous materials such as manuals, accessories and cables must be
included. If any of these materials are missing, your account will be billed
accordingly.
o The
Return Authorization number must be on the shipping label, not the carton.
PLEASE DO NOT WRITE ON THE CARTON.
o Returns
must be shipped freight prepaid. Products received freight collect, without an
RA number, not approved for return or in any way not meeting the above
criteria, will be refused.
o Return
Authorization numbers are good for fourteen (14) days only. Any products
returned after the expiration date will be refused.
o If the
product is found to be non-defective, an inspection fee of at least $25, or
15% per unit, will be billed to you.
o Our
supplier credits based on purchase price or current price, whichever is lowest.
DAMAGES
Our
Supplier's DOA Policy does not cover any physical damage that your product may
incur in transit. If you receive a product that is damaged in transit, follow
these instructions:
1. Note
any damages on the receipt.
2. Refuse
the shipment (if possible) so that it is returned to Supplie for freight claim
processing. For partially damaged shipments or concealed damage, note damage
on receipt and refuse damaged item if possible. If damaged item is accepted
via UPS/Fed Ex Ground, contact thedvdburnersite.com for freight claim; if via
truck/LTL, the receiver is responsible to place the claim with the carrier
within 10 calendar days of receipt. Damage claims are the responsibility of
the consignee. The shipping cartons, packing and content should be retained in
the same condition as received
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